Jul 042018

Organization: Internews Europe
Country: Mali, Niger
Closing date: 31 Jul 2018

Job Title: Humanitarian Analyst – Information Needs Assessment

Reports to: Humanitarian Director

Location: Remote – Niger & Mali

Term & LOE: Fixed term

Start Date: ASAP

Internews **is an international development organisation whose mission is to empower local media worldwide to give people the news and information they need, the ability to connect, and the means to make their voices heard. We envision a future where everyone, everywhere, enjoys equal access to trusted, quality information that empowers them to live healthy, secure, rewarding lives. We currently have active programmes in 40+ countries with HQs and key regional hubs in London, Washington DC, Nairobi and Bangkok.


Internews is recruiting a Lead Researcher to conduct an Information Needs Assessment (INA) in Mali and Niger. The humanitarian analyst will work with a team of locally recruited field researchers to map out existing “information Needs” affecting IDPs and refugees, using an adapted set of Communicating with Disaster Affected Communities (CDAC)’s Common Communication Needs Assessment Tools. This methodology has been used in Iraq, Pakistan, Greece, Lybia and most recently in Bangladesh in an effort to bolster relevant information delivery.

The INA is designed to ensure that future strategies to strengthen community knowledge are based on a robust understanding of the information and communication needs the local population, IDPs and refugees living and transiting in the chosen country.

The two assessments will focus the current most common and trusted channels through which IDPs and refugees get information pertaining to their destinations and journeys, the extent to which they are able to access reliable information, what they identify to be their primary information needs, as well as gauging their levels of trust associated with various forms of information exchange and delivery. This mapping of the information needs will also reveal the dynamics of informal information networks and the trusted “information brokers” that drive them. Through this exercise, Internews will identify viable entry points for the design of information services for people on the move in the country.

Inputs will be sought from CSOs, municipalities, crisis committees, public and private media and others in order to understand how the production, verification and distribution of information is currently managed (or controlled). Key informant interviews will be conducted to help guide, identify and review any potential areas of communications vulnerability (for example, security of information transmission, etc.). This phase of work will not only inform solution designs for information services but will be shared and used independently by NGOs seeking to set up their own programme-specific feedback mechanisms.


Activities within the proposed process will include a desk research analysis, the production of an adapted “information Needs” assessment methodology and the information needs assessment for each of the two countries.

  1. Desk Research (3 days)

The researcher will conduct desk research to collate a wide range of contexts and factors that constitute the “media landscape” that influences and shapes access, media content, inclusion and engagement of audiences. Desk research will include: existing data on reach, audience, language and content orientation of legacy media, internet penetration and mobile phone ownership and use – disaggregated by age and gender – media ownership and regulatory factors governing access to independent news and information, prevalence of SMS use, and prevalence/popularity of social media streams (Facebook, Twitter, WhatsApp). The desk research will be heavily informed by partners experience in the country.

  1. Design of Questionnaire and Field Research Approach (one week – in parallel with the desk research)

The desk research will provide preliminary findings that will inform the following:

· Selection of field research locations and approach.

· Selection of target communities and information providers.

· Criteria for the selection of Key Informant Interviews.

· Criteria for selection of Focus Groups.

· Design of questionnaires drawn from Internews extensive database of previous work.

· Identification of areas for additional exploration.

  1. Field Research (two weeks)

Which includes:

· Enumerators Training (2 days)

· Key Informant Interviews (10 days)

· Focus Group Discussions (FGDs) (3 days)

· Observation (6 days)

· Final Workshop with enumerators (2 days)


The lead researcher will be responsible for producing a Final Report of approximately 20-25 pages for each country with recommendations for the design of future interventions, including the selection of partners and strategies. A slide deck summarizing key points and featuring illustrative visuals will be delivered along with the report.


· Minimum five years of relevant professional experience in research, communication strengthening, media, or/and humanitarian affairs.

· Master’s Degree in relevant discipline (i.e., research, communication, journalism, public relations).

· Strong research background: qualitative, quantities, data analysis and data visualization, ethnographic studies and human centered design research methodologies.

· International experience, particularly in West-African countries.

· Established ability to lead and facilitate strategic communication planning and programming with multi-stakeholder engagement, including senior government officials, international development partners, women’s organizations, NGOs, and CSOs, preferably in West African countries.

· Excellent interpersonal communication, organizational, teamwork, facilitation and presentation skills.

· Proven ability to produce high quality reports and to work under tight deadlines.

· Strong written and spoken French and English required.

· Understanding of and demonstrated commitment to upholding Internews’ Core Values.

Duration & Availability

· 4 Week contract

· Mid July – Mid August

Benefits Information

This position is being offered and hired by Internews Europe. Benefits will be consistent with Internews Europe’s offerings and will be reviewed during the hiring process. Additional information can be found on our Internews Benefits page.

How to apply:

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